Zoho launches restaurant POS platform in India, offering free plan for small businesses
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Zoho launches restaurant POS platform in India, offering free plan for small businesses

Zoho has introduced its Point of Sale (POS) platform specifically for restaurants in India. The first client to use this system is the confectionery Asha Sweets, located in Kolkata. As part of Zoho's efforts to digitize small enterprises, the product is offered free of charge to restaurants with an annual turnover of up to 12 lakh rupees.

Zoho Co-founder, Sridhar Vembu, stated in an X post that Asha Sweets began using Zoho POS for Restaurants during the festive rush. The Zoho team visited the establishment to observe the platform's operation during peak load periods.

Vembu noted at the Zoholics India event: 'The first client for any new product is special. When that client is a confectionery, it is even more special.'

Zoho POS for Restaurants is a cloud-based system that consolidates order management, menu tracking, kitchen operations, inventory, and invoicing into a single interface. This platform is designed for various types of establishments, including cafes, bakeries, fast-food restaurants, cloud kitchens, casual dining venues, and multi-location businesses.

The system allows for the consolidation of orders received through self-service channels, takeout orders, and food delivery from services like Swiggy and Zomato, all via one unified interface. Furthermore, it supports QR code-based digital menus, table management, and Kitchen Order Tickets (KOTs), helping restaurants control the preparation process and track orders.

The software features offline invoicing capability, allowing transactions to continue processing without an internet connection; data synchronizes once connectivity is restored. The platform is compatible with Windows and Android devices and integrates with Zoho Books for accounting purposes. Supported payment systems include Zoho Payments, Paytm, Pine Labs, and PhonePe.

The product is available in four pricing tiers: Free, Essentials, Signature, and Premium. The basic free plan includes inventory and invoicing functions, while features such as food aggregator integration, table management, self-ordering kiosks, and customer loyalty programs are only available in paid versions.

This launch is part of Zoho's broader strategy to expand into the vertical Software as a Service (SaaS) segment. As part of this expansion, the company is developing industry-specific applications alongside its existing business software. Zoho has identified seven sectors for this expansion, including retail, automotive, banking and financial services, education, real estate, and restaurants.

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