Tencent Cloud announced the launch of WAND-Vega, a multimodal application model, as well as a real-time interaction service called Real-time Intelligence and an AI voice agent for its cloud contact center. These products were presented at a multimodal session during the Tencent Global Digital Ecosystem Summit on October 30, 2026.
WAND is a Tencent Cloud brand specializing in audio and video AI. It integrates the Hunyuan model and other core multimodal models, including WAND-Vega, along with over 100 media processing tools. These tools cover generation, understanding, processing, and encoding, and companies can use them via standard APIs and existing cloud products.
The updated version of WAND-Vega is based on widely used open-source models that Tencent has significantly optimized. It is capable of generating and understanding images, videos, and speech, and is tailored for use in advertising, e-commerce, short dramatic series, and comics, as well as in AI content creation tool platforms. Furthermore, the preliminary Hy Image 3.5 model, released in September, joined WAND to create visual content for posters, storyboards, and e-commerce.
According to Tencent's statements, WAND now serves over 2000 companies and produces more than 4.5 million images and 3 million seconds of video daily, allowing clients to reduce overall content production costs by approximately 20%. The company notes that creating a short dramatic series, which previously took weeks, can now go from script to final edit in just a few hours. During the 2026 World Cup, WAND provided technical services to official broadcasting platforms in 17 countries and regions. In upcoming APEC meetings in China, the system will handle media signal distribution, AI-powered multilingual subtitling, and vertical screen adaptation for mobile devices in the media center.
The Real-time Intelligence service utilizes a global low-latency network and Tencent's real-time engineering solutions, adding speech recognition, speech synthesis, and real-time rendering capabilities. It offers two types of agents: real-time dialogue agents allow users to interrupt a conversation and ask clarifying questions without interrupting the dialogue, while real-time understanding agents convert fragmented speech into structured information. Companies can integrate the entire package or individual features, such as simultaneous translation and real-time video generation. Tencent reports that this service is applied in healthcare, logistics, AI companionship, and interview training.
The Tencent Cloud AI voice agent for Contact Centers uses a dialogue model optimized for phone calls to handle incoming calls, outbound follow-up contacts, and responses exchanged with human staff to solve problems, not just answer them. It is implemented in the automotive, financial, insurance, logistics, and manufacturing industries.
EdgeOne Booster is used for inference operations, providing network acceleration, security, and model deployment on edge nodes located close to users. Tencent claims that thanks to this, the Moya robot from DroidUp became 30% faster in providing the first response and reduced interaction jitter by 4.6 times. Tencent Cloud also collaborates with AgiBot and DroidUp in embodied AI.



