Indian tourists can use UPI to book attractions in UAE and Singapore
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Khaleej Times
www.khaleejtimes.com

Indian tourists can use UPI to book attractions in UAE and Singapore

The Ministry of Finance announced on Friday that Indian travelers can now use Unified Payments Interface (UPI) applications to book tickets for major tourist attractions in the United Arab Emirates (UAE) and Singapore online.

According to the ministry's statement, Indian visitors planning a trip to the two global centers of attraction can now seamlessly arrange services and make online payments through their preferred UPI applications.

This feature became possible thanks to partnership agreements concluded by NPCI International Payments Limited (NIPL), the international division of the National Payments Corporation of India (NPCI), with payment service providers in both countries.

In the UAE, NIPL established cooperation with NEOPAY and Emaar Entertainment to ensure the acceptance of UPI payments for online bookings at At the Top and Burj Khalifa. This makes the first UAE attraction to implement UPI for e-commerce transactions.

In Singapore, NIPL joined forces with FOMO Pay, expanding UPI acceptance for Resorts World Sentosa. This includes attractions such as Universal Studios Singapore, Singapore Oceanarium, and Adventure Cove Waterpark.

The ministry emphasized that the integration of UPI for purchases at world-famous locations like At the Top, Burj Khalifa, and iconic Resorts World Sentosa attractions meets the growing demand for a reliable cross-border payment experience.

The partnerships were officially announced on July 29 for the UAE and September 9 for Singapore.

Currently, UPI is accepted in 10 countries, including Singapore, UAE, France, Mauritius, Nepal, Bhutan, Qatar, Sri Lanka, Cambodia, and Greece. Previously, the Eiffel Tower ticketing system in France was implemented on January 26, 2024, and Uzbekistan is expected to become the eleventh country accepting UPI, according to a commercial agreement signed on August 30.

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Dubai Airports tests autonomous technologies to improve travel for people with disabilities
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Dubai Airports is testing autonomous technologies to enhance mobility for people with disabilities. Moza Saleed Al Mahi, Accessibility Travel Manager at dnata, reported that the company demonstrated this technology at an exhibition on Monday, October 19, as part of its search for new solutions that could simplify travel for passengers with disabilities.

Al Mahi emphasized that the company is constantly seeking new initiatives and collaborating with other stakeholders to implement technologies that assist customers throughout their airport stay.

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As passenger traffic continues to grow, dnata is also focusing on staffing, personnel training, and operational planning to maintain service standards while meeting the needs of people with disabilities.

Al Mahi specified that staff are undergoing training to support passengers with various types of disabilities. Furthermore, the company monitors demand and analyzes operational data to determine where additional assistance may be required.

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Al Mahi noted that dnata has participated in this exhibition for the seventh consecutive year, using the platform to showcase its services and establish contacts with clients and potential technology suppliers capable of improving the travel experience.

She pointed out that some passengers may be unaware of the available assistance or how to request it when passing through Dubai Airport. The exhibition serves to clarify existing services and methods of accessing them, and it gives dnata a chance to hear opinions directly from users of these services.

As part of customer satisfaction assessment, dnata uses QR codes at the exhibition to collect feedback via questionnaires available in Arabic and English. These surveys concern visitor experiences, interest in their services, and opinions on existing accessibility solutions.

Al Mahi added that after the exhibition concludes, the company will review the collected feedback to better understand passenger expectations and identify areas needing improvement in service delivery.

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