Users can now send parcels via train without visiting post offices at stations. Indian Railways plans to launch a door-to-door parcel delivery service in eight major cities.
This new service is called 'Ghar Se Ghar Tak'. It allows customers to place orders for receiving and sending parcels directly from their homes. The pilot launch of this service was successful, and the railway now intends to implement it as a regular service in eight cities across the country.
This initiative is expected to benefit ordinary citizens, as well as small entrepreneurs and online sellers.
Initially, the service will be available in cities such as Delhi, Mumbai, Kolkata, Chennai, Ahmedabad, Hyderabad, Bangalore, and Pune. Customers can book the sending and receiving of parcels from home through the Rail Parcel App or the railway's website. South Central Railway shared information about this service on social media on May 6, 2026. According to the railway, this measure aims not only at parcel delivery but also at supporting business and strengthening connections between people.
The railway collaborates with logistics companies within this service. The railway is responsible for transporting parcels from one city to another, while logistics partners handle picking up the parcel from the customer's home and delivering it to the specified address. Customers can order a parcel up to 15 days before the train departure, and they also have the option to book one day before the scheduled train departure. Logistics partners must hand over the parcels to railway staff no later than one hour before the train departs.
Through the Rail Parcel App, customers can not only book a parcel but also make online payments and track its location. Each booking will be accompanied by a 10-digit Progressive Reference Number (PRR). This number will allow customers to find out the status of their parcel. Additionally, the app will provide digital GST invoices and real-time tracking updates. Payment options include UPI, credit cards, debit cards, and internet banking. Verification using a One-Time Password (OTP) will be required to ensure parcel delivery.
The railway has established cancellation and refund rules for this service. If a customer cancels a freight booking before the parcel is picked up, they will receive a full refund for the freight charge minus an administrative fee of ₹10. However, refunds for home pickup and delivery services will be processed according to the policy of the respective logistics partner, not the railway's rules.
This new railway initiative could significantly benefit those who regularly send parcels between cities. Small entrepreneurs, online sellers, and private customers will be able to send parcels without leaving home. They will no longer have to visit railway stations to drop off or pick up parcels. The railway's goal is to make its parcel sending services more convenient and accessible. Nevertheless, for now, the service will only be available in eight cities, and the exact start date has not yet been announced.


