Punjab National Bank (PNB) assured customers on Thursday that all legitimate claims would be settled and has already resolved three claims totaling 43 lakh rupees. These claims are related to alleged financial irregularities concerning customers' savings (SB) and deposit accounts at the Greater Noida branch.
In a statement released the day after the incident was reported, the bank noted that it took the complaints seriously and is addressing the matter as a priority. The statement emphasized: 'Three claims amounting to 43 lakh rupees were settled yesterday. The bank assures its customers that all legitimate demands will be met.'
PNB stated that it is providing full support to the relevant authorities and taking necessary steps to verify the facts, assess the scale of the claimed discrepancies, and resolve the issues of affected customers. The bank also declared adherence to a zero-tolerance policy towards fraud, financial misconduct, and illegal actions, adding that those found guilty will be held accountable according to existing rules and procedures.
Furthermore, the bank confirmed its commitment to protecting customer interests and maintaining operational integrity. It is continuously strengthening internal controls and monitoring mechanisms to enhance protective measures and prevent recurrence of such incidents.
On Wednesday, account holders of Punjab National Bank in Greater Noida reported that approximately 35 crore rupees had disappeared from their savings accounts and deposits. Several customers claimed they did not authorize the fund transfers nor receive transaction notifications.
The police reported that the management suspended several bank employees, including the branch manager, and registered a case at the Beta-2 police station, which has jurisdiction over the said branch. An investigation into the matter has since commenced.
